Great Haywood Dental Practice

Complaints 

Complaints Handling Policy

 Great Haywood Dental Practice

 Code of practice for patient complaints

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide is Mr Peter Nadin our Complaints Manager. Please contact :

Peter Nadin  

Great Haywood Dental Practice

Brewery Lane

Great Haywood

Stafford,ST18 0SN

Tel 01889 882873     email admin@haywoodsmiles.co.uk

Full details of our complaints policy, which differs only very slightly between Private & NHS care can be found below, and papaer copies are available upon request. We would urge you to contact us if there is soemthing that you are disatisfied with or are concerned about:

Complaints policy for Private Care 

 Complaints policy for NHS Care